PROJECT TITLE:

Support to Civil Registration and document security

OVERALL OBJECTIVE:

The purpose of the contract is to support the Civil Registration Agency (CRA) and Municipal Civil Status Offices (MCSO) in improving the standards of the civil registration system and document security at municipal and central level, in accordance with EU standards and best practices

LOCATION:

Kosovo

SECTOR:

Capacity Building

DURATION:

30 months (04/09/2018 - 03/03/2020)

VALUE:

1,992,570.00 EUR

IMPLEMENTING AGENCY:

VNG International

PROJECT PURPOSE:

The project purpose is to provide support to the Civil Registration Agency and Municipal Civil Status Offices to improve the civil status registration system through optimisation of the processes and the agency structure through: 1. Supporting the CRA in establishing a transparent and accountable organization structure. 2. Support to improving the CRA IT systems leading to improvement of management of IT systems and better quality and access to, Civil Registration and Vehicle Registration Services. 3. Supporting the improvement of the legal and regulatory framework of the Civil Registration and Vehicle Registration system, aligned with the EU and international best practices, and in accordance with the pertinent national priorities, context, and capacity. 4. Supporting the CRA in developing sustainable process management to contribute to continuous improvement and modernisation of the Civil Registration administration in Kosovo.

TARGET AREA:

Kosovo

BENEFICIARIES:

Civil Registration Agency

ACTIVITIES:

Component 1: Organisation  Conduct functional review of structure CRA;  Develop strategic framework;  Develop performance measurement framework;  Develop change management framework Review and amendment of job descriptions Component 2 : ICT  Assess the required hardware/software changes/improvements/additions to IT system;  Propose changes to IT system;  Assess the needs for e-services;  Support installation of data exchange mechanisms. Component 3: Legal Framework  Assess the required changes /improvements/additions to Kosovo legislation to reduce number of documents;  Participate in an inter-ministerial working group on the harmonization of Kosovo legislation on use of ID/civil status documents for identification of persons;  Propose changes in the legislation to reduce number of documents;  Assess the required changes/improvements/additions to legislation to create voter lists from the Civil Status Registration System;  Participate in an inter-ministerial working group on provision of e-services to citizens. Component 4 : Process Management  Assessment of registration problems and awareness on registration conditions of Roma, Ashkali and Egyptian community;  Assessment of requirements for e-archive vehicle registration;  Assessment of requirements for e-archive old ID’s;  Assessment of requirements for e-archive Civil Status Documents;  Support for development of e-archive for vehicle registration.

RESULTS:

Component 1 - CRA Organization MANDATORY RESULT: 1.1 Revision of CRA structure prepared and support provided to the implementation Component 2 - ICT MANDATORY RESULTS: Result 2.1: Optimization of CRA IT and data management systems (management structure, maintenance and monitoring) completed Result 2.2: Implementation of new (e-)services for civil status services prepared Result 2.3: Interoperability of CRA IT system for data exchange with Kosovo Cadastral Agency Law Enforcement Agencies and other institutions assured Component 3 – Legal Framework MANDATORY RESULTS: Result 3.1: Harmonization of Kosovo legislation to reduce the number of certificates in use and use of certificates as ID document. Result 3.2: Proposal for change of legislation, regulations and procedures to create voter lists from the Civil Status Registration System prepared. Result 3.3: Proposal for change of legislation, regulations and procedures to provide eservices to citizens prepared Component 4 - Process Management MANDATORY RESULTS: Result 4.1: Structure for maintenance of MCSO security in terms of planning for budgeting, equipment proposed Result 4.2: Structured and permanent cycle of training and certification of MCSO staff in place. Result 4.3: Process for birth registration (specifically Roma, Ashkali and Egyptian community), death registration and electronic certificate for vehicle registration improved. Result 4.4: Support to e-archive services (e-archive vehicle registration, old ID’s and civil status documents) provided.