PROJECT TITLE:

Modernisation and Improvement of Hotel Konstantin service capacities in Gracanica

OVERALL OBJECTIVE:

Contribute to the sustainable economic development and tourism industry in Kosovo through increased service capacities and quality of Hotel KONSTANTIN LLC

LOCATION:

Gracanica Area

SECTOR:

Tourism

DURATION:

18 months. Starting date: 22/10/2020 - End date: 21/04/2022

VALUE:

EUR 176,133.30, EU contribution EUR 89,828.00

IMPLEMENTING AGENCY:

Hotel Konstantin D.O.O.

BENEFICIARIES:

Hotel Konstantin D.O.O.

SPECIFIC OBJECTIVES:

The specific objectives of the Action are to: • Improve service quality through modernization and facility improvements in order to strengthen the competitiveness of Hotel Konstantin LLC ang gain consumers’ confidence; • Improve Hotel Konstantin LLC service capacities and tourist product offers in order to increase market share; • Contribute to sustainable job creation by mobilizing Labour Supply and performing Skills training in the Region.

RESULTS:

The expected results are: • Service capacities increased and modernized for new consumers with technology installed and facility improvements (conference hall and wellness centre by 340sqm) • Generated 12 sustainable direct jobs and more than 20 indirect jobs for unemployed and marginalized groups supplying the Hotel Konstantin with local products and services; • 30 personnel trained on tourism service management related activities, facility use, standard operating procedures, gastronomy hygiene and safety standards; • Implemented quality standards and requirements: ISO 9000 and tourism service provider certifications; • Improved marketing and new product brands developed (marketing strategy, concept and brand design, 1 video ad, 2000 catalogues brochures, new webpage).